Return policy

Caintuck Audio has been offering affordable, custom built open baffle loudspeakers since 2015

To this date (October, 2020) more than 450 pairs of speakers have been shipped
within 49 of the United States
(all except Hawaii) and more than a dozen international locations

The feedback from customers has been overwhelmingly positive and
the Betsy baffles have received positive reviews in two audio magazines

Stereo Times

Six Moons

Since 2015, there have been only three requests to return the speakers
The first (a couple of years ago) was from a customer who (after delivery) informed me
that the speakers didn't sound good in his 8' x 8' "listening room".
He stated that they sounded wonderful in his larger family room, but his
wife would not permit him to move his audio system into that room.
Too bad .....
He returned the speakers and I refunded his money

The second (a couple of weeks ago) was from a customer who simply
stated that "they did not meet his needs".
He returned the speakers and I refunded his money

A few days a go, I received an email from a very pleasant gentlman who wanted to
order a pair of speakers in a two-tone hardwood version.
The next day, he emailed me with a change to the order .....
The following day ..... the same thing
I purchased the hardwoods needed for the "latest" baffles and was preparing to start the build.
I received another email with a change to the order .....

The last two situations prompted me to give some thought to my ordering and return policy
which had never been an issue of concern in the past

Most of my customers and potential customers are aware that Caintuck Audio is a one man business
My "mission statement" is to provide excellent sounding loudspeakers that work well with
low powered amplifiers to music lovers with a limited audio budget.

There is a "Questions Page" on my website that provides information to
help prospective buyers determine if the products I offer will work well for them
In addition, I encourage questions via email for more detailed information

My home listening room is available for those who desire to hear the speakers before purchase
They are welcome to bring their front end equipement, amplifier and music
There is also a list of audition sites where the Betsy baffles can be
heard and one for the Lii 15 baffles was just added

Audition sites

I personally enjoy "audio road trips" and have traveled many miles to hear a piece
of audio gear that I was seriously thinking about buying
I would think that a true music lover would be willing to do the same
before parting with their hard earned money
Just my opinion .....

Since each pair of speakers is hand crafted as ordered, I cannot just
pull a pair from a shelf and send them like the large manufacturers can.
A returned pair of speakers cannot be resold as "new" and my
pricing structure does not have a margin built in for selling "pre-owned" products

So, the policy for returned speakers will now include a 25% restocking fee and the customer
will be responsible for shipping charges in both directions.

Returns must be requested within 30 days of delivery to customer
The speakers must be returned in "like new" condition in the original packaging

On new orders, payment will be required before the build is started and
no changes will be accepted once the order is placed and the building process has started.

I seriously regret implementing this policy, but anyone who operates a small business that
offers custom built, hand made products will understand the need.

As with any pair of revealing loudspeakers, Caintuck Audio baffles require a
decent listening room to "strut their stuff".  If you do not have a suitable room that
can be set up for listening, you will be better off with a pair of small monitor type speakers.
Please don't order speakers from me if they will be placed in an "office" or bedroom
that does not allow you to hear them from a listening seat that is unobstructed by furniture or
is not reasonably symmetrical.  They will NOT sound good in that environment.

By all means, if you are interested in a pair of Caintuck Audio loudspeakers,
plan an "audio road trip" and visit me at my home listening room.
Bring an audio buddy and plan to stay for a few hours .....

Happy listening,

Randy in Caintuck