Return policy Caintuck Audio has been offering affordable, custom built open baffle loudspeakers since 2015 To this date (February, 2023) more than 600 pairs of speakers and baffles have been shipped within 49 of the United States (all except Hawaii) and more than a dozen international locations The feedback from customers has been overwhelmingly positive Since 2015, there have been only three requests to return the speakers The first (a couple of years ago) was from a customer who (after delivery) informed me that the speakers didn't sound good in his 8' x 8' "listening room". He stated that they sounded wonderful in his larger family room, but his wife would not permit him to move his audio system into that room. Too bad ..... He returned the speakers and I refunded his money The second was from a customer who stated that "his wife thought that they were too loud". He needed some less efficient loudspeakers I refunded his money The third was from a customer who simply stated that "they did not meet his needs". Unfortunately, he did not repackage the speakers properly for return shipping and one of the baffles was badly damaged. Nevertheless, I refunded his money Most of my customers and potential customers are aware that Caintuck Audio is a one man business My "mission statement" is to provide excellent sounding loudspeakers that work well with low powered amplifiers to music lovers with a limited audio budget. In addition, I encourage questions via email for more detailed information My home listening room is available for those who desire to hear the speakers before purchase I usually have baffles with several of the various driver options on hand Prospective customers are welcome to bring their front end equipement, amplifier and music There is also a list of audition sites where the Betsy baffles can be heard and one for the Lii 15 baffles was just added Audition sites I personally enjoy "audio road trips" and have traveled many miles to hear a piece of audio gear that I was seriously thinking about buying I would think that a true music lover would be willing to do the same before parting with their hard earned money Just my opinion ..... Since each pair of speakers or baffles is hand crafted as ordered, I cannot just pull a pair from a shelf and send them like the large manufacturers can. A returned pair of speakers cannot be resold as "new" and my pricing structure does not have a margin built in for selling "pre-owned" products So, there is a no return policy on the speakers and baffles I am building The packaging I use to ship the speakers and baffles is very robust and damage to the speakers or baffles during shipping is highly unlikely For the 8" Wild Burro Audio Labs Betsy drivers, I test them for several hours before shipping In the unlikely event that one of these driver fails within the first year after purchase, the customer can contact me and we will work out a solution. However, I have only had one defective Betsy driver since 2015. For the baffles built for Lii Audio drivers, they are ordered directly from Lii Audio and the Lii Audio warranty would apply to those drivers I seriously regret implementing this policy, but anyone who operates a small business that offers custom built, hand made products will understand the need. As with any pair of revealing loudspeakers, Caintuck Audio baffles require a decent listening room to "strut their stuff". If you do not have a suitable room that can be set up for listening, you will be better off with a pair of small monitor type speakers. Please don't order speakers from me if they will be placed in an "office" or bedroom that does not allow you to hear them from a listening seat that is unobstructed by furniture or is not reasonably symmetrical. They will NOT sound good in that environment. By all means, if you are interested in a pair of Caintuck Audio loudspeakers, plan an "audio road trip" and visit me at my home listening room. Bring an audio buddy and plan to stay for a few hours ..... Happy listening, Randy in Caintuck Caintuck.OB@outlook.com |